IT Manager

Description:

Digital Portal Official seeks an IT Specialist with strong expertise in IT Service Management to join our dynamic team. This role requires a professional who is comfortable handling all aspects of IT service delivery, ensuring systems operate efficiently and effectively. The ideal candidate will have at least two years of experience in the information technology field and will be responsible for overseeing IT service operations that support business objectives. Managing a team of five skilled IT professionals, the specialist ensures collaboration, timely problem resolution, and continuous service improvement. This position demands excellent organizational skills, a proactive approach to IT challenges, and clear communication to maintain high-quality service standards within the company.

Responsibilities:

• Manage and lead a team of five IT professionals to deliver comprehensive IT service management support.
• Plan, coordinate, and implement IT service processes and procedures to improve efficiency and reliability.
• Monitor and maintain IT service infrastructures to ensure optimal performance and minimal downtime.
• Oversee incident, problem, and change management processes to resolve technical issues promptly while minimizing impact on business operations.
• Collaborate with different departments to align IT services with organizational needs and objectives.
• Conduct regular performance evaluations and provide professional development opportunities for team members.
• Ensure compliance with company IT policies and industry best practices.
• Manage service level agreements and monitor key performance indicators to maintain high service quality.
• Maintain comprehensive documentation of IT service processes, incidents, and resolutions.
• Provide technical guidance and support to the team and other departments as needed.
• Stay current with emerging technologies and IT service management trends to recommend improvements.

Experience

2 Years

Apply By

May 27, 2026

Required Skills